Shipping & Returns
Sparkles offer free shipping on all orders over £75.00 ex vat any orders under this value will be charged at a standard flat rate cost of £5.95.
If you would like to order small item(s) that can be packed in a normal size envelope please telephone your order through to receive a cheaper postage cost.
Our new website will now only accept PayPal payment or payment in store as payment options, if however you would like to pay for your order by debit/credit card please telephone us and we will be able to take your card payment over the phone 01909 477192.
We will always try to process your orders the same day they are received, however any orders received after 2pm may not be processed until the next working day.
Please allow up to 48 hours to receive your order, please make sure someone is at the shipping address to sign for your order.
Any orders not received within 48 hours please telephone to notify us.
Some items will have a delivery time of 7-10 days, if your order is urgent please telephone us to see if we have it in stock and expected delivery date.
Any issues with orders must be reported within 48 hours of receiving your order.
If you would like to return an item you have ordered you must notify us within 24 hours of receiving your order.
We will ask you the reasons for the return and if we accept the reason we will issue you with a returns reference number.
No item will be accepted back if it hasn't got a returns reference number and its not in its originally packaging.
If you have any queries or any doubts on any of our terms please contact us on 01909 477192.